Support

Questions about Poko Panda? Most answers are below — otherwise we're one email away.

✉️ support@sharkstudios.app
We usually reply within 1–2 business days. If something isn't working, please include your device model and iOS version.

Where are the settings?

Tap the gear icon in the top-right corner of the home screen. Settings are behind a short parental gate — a simple math question — so children can't wander in by themselves. Solving it opens the parent settings.

How do I turn off sounds, music or haptics?

Open the parent settings (gear icon, then answer the math question). Sound effects, background music and haptic feedback can each be switched off separately.

Can I change the language?

Poko Panda follows your device language (English and Finnish are supported). You can also override the app language in the parent settings.

Does the app cost anything?

Poko Panda is free, and at launch all ten topics are free too. There are no ads and no subscriptions. Optional paid topic packs may arrive in the future — they would be one-time purchases only, never recurring.

What data does Poko Panda collect?

None. No analytics, no tracking, no ads, no account. Everything (settings and profiles) stays on your device. Read the full privacy policy.

Can I create a separate profile for each child?

Yes — open the profile picker from the home screen to add and switch between child profiles.

The app isn't working — what should I do?

Email support@sharkstudios.app with your device model, iOS version and a short description of what happened. Screenshots help too.